Returns and Exchanges
You have 30 days from the date of delivery to return your order for a full refund. To be eligible for a return, the item must be in the same condition as when you received it, including original packaging.
Returns due to a problem with the product: If you received a damaged or incorrect item, KuchenGerat will cover the cost of return shipping. Please contact our customer service for a return shipping label.
Returns for other reasons: Customers are responsible for return shipping costs.
Refunds: Refunds will be issued to the original payment method within 10 business days of receiving the returned item.
Exchanges: We currently do not offer exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.